You’ve entered the market. Now let’s make it sustainable — and scalable.

Alder Customer Success Solutions Inc. is a customer success and market expansion consultancy that helps Canadian B2B exporters retain customers, align partners, and scale post-sale.

We specialize in the part most overlook: what happens after the deal closes. Our work combines customer success strategy, partner enablement, and global engagement design — all tailored to the realities of Canadian exporters.

At Alder, we specialize in what comes next: strengthening the post-sale experience so your growth doesn’t stall once you’re in-market.

Our work is tailored to the realities of scaling abroad. We’re not here to sell theory. We’re here to help you keep and grow what you’ve worked hard to win.

Our Focus

We help B2B exporters and regional scalers answer three essential questions:

  • What’s really happening after the sale — and are we set up to support success?

  • Do we have the visibility, consistency, and feedback loops needed?

  • How can we scale what’s working — with the right systems and roles in place?

How We Work

We start with a Customer Success Health Check — a light but sharp diagnostic to uncover what’s happening after the sale. In just 1–2 weeks, we’ll help you identify your retention risks, partner gaps, and overlooked quick wins.

For companies ready to build long-term capability, we offer the Customer Success Accelerator — a deeper, modular engagement that supports:

• Journey mapping & 180-day experience design

• Partner success programs

• Retention-focused segmentation

• Internal alignment, training & success playbooks

Everything is designed to match the reality of Canadian exporters: lean teams, fast shifts, and often, complex go-to-market setups across new geographies. We meet you where you are — whether that’s a single market entry or a multi-region rollout — and build capacity step by step.

Exporters are expanding faster than ever — but retention isn’t keeping pace.

Trade agreements, funding programs, and in-market supports have made it easier for Canadian companies to enter new regions. But many exporters are realizing that landing a deal is only the beginning — sustaining and growing those relationships is the real challenge.

We built our approach to help companies follow through — by strengthening customer experience, partner alignment, and retention strategy in the crucial post-sale phase.

Our approach reflects Canada’s export priorities — from diversification to Indo-Pacific engagement — and is designed to support the broader trade ecosystem. We help exporters build traction, not just connections.

“Each 1 % increase in retention drives approximately a 5 % rise in customer lifetime value.”

— Harvard Business School

Ready to strengthen your post-sale experience?

If you're expanding into new markets and want to make sure your customer relationships go the distance, let’s talk.

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